How to report a bug to an Android Developer?

Applications purchased via the Android Market should have a support email address. All questions about the functionality and features of an app should be directed to this address.

You should NOT
  • You should NOT contact the carrier or the store in which you purchase the phone. They can not help you. Application developers support their own applications.
  • You should NOT use the comment section in the Android Market to report issues. The comment section is a peer-to-peer channel in which consumers can leave messages and ratings. This should be used to recommend or not recommend the application. Developers can not respond to these comments. If you are NOT a paid customer, developers can not access your email address to contact you about your concerns directly. Often developers get unusable comments in the Android Market (ie This app does not work!!). Without contacting the developer directly, there is nothing that can be done and your comment can be marked as SPAM.
  • You should NOT report bugs in forums. The developers may never see the messages in forums. Report the bug to people who can fix them.

Before contacting support
  • Make sure you have purchase the application via the Android Market. If not, the developer have no reason to help you.
  • Make sure you have the latest version of the application. This can be done by checking the Android Market for updates.
  • Make sure you have the latest Android OS updates. This can be done in Settings on the phone.
  • Make sure you know the version of Android you are running on your phone. This can be found in the Setting under About Phone.

Sending bug report
  • Make sure you include Phone Name and Model (ie MyTouch 3G 3.5mm)
  • Make sure you include Carrier (ie T-Mobile)
  • Make sure you include version of Android (1.6)
  • Make sure you include your problem description. Your problem description should be a step-by-step way to reproduce your problem. Details are important.

After sending the report
  • Be open to work with the developer to help them resolve the problem. Some developers may give you the application for free!!!


Thanks.
Ubiquitous Software Solutions, LLC
http://www.ubiquitous-software.com
info@ubiquitous-software.com